Get instant answers to all the common questions.
How can I contact you?
We aim to be as accessible as possible, and you can either call into our offices in Teddington where you can speak to a member of our customer service team, or call us on the telephone. Alternatively, use social media – we are on several platforms – to drop us a line, or simply fill in the contact form at the bottom of the page. We’ll get back to you straight away!
Is it just London that you cover?
Not at all! Although we’re based in the borough of Richmond, we travel extensively around the southeast of England, and have clients in Surrey, Essex, Kent and even Suffolk and Norfolk. We have built up a solid base of clients who have come back to us time and again due to our professionalism and competitive prices. Wherever you are, get in touch!
How soon can you attend?
We aim to be with you whenever you want us, but certainly within the hour for an initial diagnostic survey. We have customer service staff available to take your call 24 hours a day, 7 days a week, and once the survey is complete and we know what your problem is, we can arrange with you for the best time and day to attend and start treating whatever issue you may have.
How experienced are you?
With twenty specialist technicians we have a collective experience of over 130 years in the trade. Our CEO, Nick Hibbert, has been in the building industry since leaving school at sixteen, so has a wealth of knowledge that he brings to his role each and every day. We only employ the finest craftsmen to come and work for our tight-knit team, meaning you will get an extremely high level of service.
How much will it cost just to check my house?
In short: absolutely nothing! Our initial diagnostic survey is provided completely free of charge, and our team member will fully assess your home or business to find out what the problem is, before providing you with a solution and projected cost for treatment. It is entirely up to you if you then use us – and it won’t have cost you a penny!
I have dark stains on my walls - can you help?
Yes, of course. With our diagnostic survey one of our specialists will attend your premises and examine the problem you have, prior to advising on a method of treatment. Dark stains on interior walls indicates you may have a problem with rising damp, rain penetration affecting the plaster or just a simple condensation issue, all of which we can deal with.
The timber in my house is peppered with holes - what is it?
Again, the best course of action is to contact us with your details so that one of professional team members can attend and carry out a diagnostic survey. Once this has been completed we can move forward with a means to treat whatever problem has been found. Small holes in house timbers can be cause by a number of things, but most of the time it indicates some kind of insect infestation, possibly woodworm, carpenter ants or even wood wasps. Get in touch and we’ll do the rest.
Do you refurbish houses after treatment?
Yes – we pride ourselves on our work, and once your treatment has been completed successfully we offer a full ‘repair and care’ package designed to return your home to its former glory. This includes plastering, tiling, roof boards and even floorboard replacement via a partner company – all of this can be discussed during your initial free diagnostic survey.
How much is it likely to cost me?
Our services don’t cost the earth, but different treatments and services have different costs so providing a full figure at this stage is difficult. We advise taking advantage of our offer of a free diagnostic survey, because this means we can attend your premises and work out exactly what needs to be done then provide you with a complete breakdown of costs and fees before you agree to enlist our help.
Do I have to pay up front?
No, not at all. Taking advantage of our free diagnostic survey will give you an indication of how much it is likely to cost at the end of our work, as once we know what the problem is we can provide a rough estimate as to final fees. And when the treatment is complete, you have a range of payment options to use, including monthly repayments, flat fees and even a pay-as-you-go selection where you can pay at certain stages of the job.